Support
Email earthed@nicolson.xyz and you'll get a reply from Jack, who builds Earthed, usually within two working days. Say which device you're using and, if something went wrong, what you were doing at the time.
Common questions
Does it work without signal?
Yes. Everything is saved on the device first and syncs to your other devices when there's a connection.
Which limits does it use?
The limits in the IET Code of Practice for In-Service Inspection and Testing of Electrical Equipment, 5th edition. Each record keeps the edition and limits it was tested against. You're responsible, as the tester, for the results you record and sign.
How do I restore Pro on a new device?
Sign in to the same Earthed account. Pro is on your account, so it follows you. You can also use Settings › Subscription › Restore purchases.
How do I cancel Pro?
Subscriptions are managed by Apple: on iPhone or iPad, Settings › your name › Subscriptions; on a Mac, the App Store › your name › Account Settings › Subscriptions. Everything you've recorded stays readable after Pro ends.
How do I delete my account?
In the app, Settings › Account › Delete account. It deletes your account, your business and all its records and photos. Export any reports you need to keep first.
Can I get my data out?
Yes: every job's asset register exports as CSV, and issued reports are PDFs you can share or save.
Privacy: see the privacy policy. Terms: Earthed uses Apple's standard licence agreement.